Privacy Policy

Effective Date: January 2025

At Performance Fitness and Wellness Centre, we are committed to safeguarding the personal information of our members, clients, and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you engage with our services, whether online or in person.

1. Information We Collect

We may collect personal information in the following ways:

From members at registration: name, contact details, date of birth, emergency contact, health and fitness goals, medical conditions relevant to training, and payment information.

During services: attendance records, fitness progress, and training session notes.

From our website: information voluntarily submitted via forms (e.g., contact forms, inquiries, bookings).

From physical files: copies of membership applications, signed agreements, medical disclosures, or waivers stored securely on-site.

2. How We Use Your Information

Your information is used to:

Provide fitness and wellness services tailored to your needs.

Manage membership accounts, billing, and payments.

Track fitness progress and training plans.

Communicate updates, promotions, or schedule changes (via email, phone, or SMS).

Comply with legal and regulatory requirements.

We do not sell, rent, or trade your personal information to third parties.

3. Storage and Protection of Information

Physical Records: Membership forms and files are stored in locked cabinets accessible only to authorized staff.

Electronic Records: Data is stored on secure systems with password protection and restricted access.

Website Data: Any personal information shared online is transmitted securely and stored in compliance with applicable data protection laws.

4. Sharing of Information

We may share your information only in the following situations:

With trainers or staff as needed to deliver fitness and wellness services.

With service providers who support our operations (e.g., payment processors), under confidentiality obligations.

If required by law, regulation, or legal process.

5. Member Rights

You have the right to:

Access your personal information on request.

Request corrections or updates to your information.

Withdraw consent for non-essential communications (e.g., marketing emails).

Request deletion of personal data, subject to legal or contractual retention requirements.

6. Data Retention

Physical files are retained for as long as you are a member and up to 5 years after cancellation for administrative or legal purposes.

Digital data related to memberships and services may also be retained for the same period.

7. Cookies & Online Tracking

Our website may use cookies or analytics tools to improve user experience and track site performance. No personally identifiable information is collected without your consent.

8. Privacy of Minors

We do not knowingly collect information from children under the age of 16 without parental or guardian consent.

9. Updates to Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Performance Fitness and Wellness Centre

2451 Dougall Avenue

Windsor, Ontario N8X 1T3, Canada

Email: Performancewellnesscentre@gmail.com

Phone: 2267742197